Get in Touch
The Sandbar Caloundra team is always happy to hear from our readers. Whether you have a question about one of our casino reviews, want to report an issue with a recommended site, need clarification on a guide, or have suggestions for improving our content, we are here to help. Our team, led by Senior Casino Analyst Brooke Sullivan, reads every message and strives to provide helpful, timely responses.
Contact Form
Email Us Directly
If you prefer to email us directly rather than using the contact form, you can reach us at:
General Enquiries: info@sandbarcaloundra.com.au
Content Corrections: editorial@sandbarcaloundra.com.au
Privacy Requests: privacy@sandbarcaloundra.com.au
Partnership Enquiries: partners@sandbarcaloundra.com.au
Response Times
We aim to respond to all enquiries within the following timeframes:
- General enquiries: Within 2-3 business days
- Content corrections: Within 1-2 business days (urgent corrections are addressed same-day)
- Casino complaints: Within 2-3 business days (we may need additional time to investigate with the casino operator)
- Partnership enquiries: Within 5 business days
- Privacy requests: Within 5 business days (as required by Australian Privacy Principles)
Please note that response times may be longer during weekends and Australian public holidays. We process all messages in the order they are received.
What We Can Help With
Our team can assist you with the following:
- Casino review questions — Need more detail about a specific casino we have reviewed, such as Rooster.bet, Playfina, Bitstarz, Spinline, SpinsUp, FortunePlay, StoneVegas, Asino, or Golden Crown? We are happy to provide additional information.
- Content corrections — If you notice outdated information, broken links, or factual errors on any of our pages, please let us know so we can update promptly.
- Casino complaints — Having an issue with one of our recommended casinos? We maintain direct relationships with these operators and can often assist with dispute resolution.
- General pokies questions — Questions about how pokies work, payment methods, bonuses, or responsible gambling? Check our FAQ page first, then contact us if you need further help.
- Partnership and advertising — Casino operators and affiliate managers interested in being reviewed on our site can reach out through our partnership email.
What We Cannot Help With
Please note that Sandbar Caloundra is an independent review website and not a casino operator. We cannot:
- Process deposits, withdrawals, or manage casino accounts
- Provide account recovery for casino sites
- Guarantee resolution of disputes with casino operators
- Provide legal or financial advice
- Access your casino account information
Responsible Gambling Support
If you are reaching out because you or someone you know is experiencing gambling-related harm, please contact these professional support services immediately:
- Lifeline: 13 11 14 (24/7 crisis support)
- Beyond Blue: 1300 22 4636